Privacy Policy

Introduction:

Journey Junction (hereinafter referred to as "JJ" or "We") values the privacy of its users and is committed to protecting the confidentiality of the information shared by our users. As a responsible data controller and processor, we take the necessary steps to ensure the security of personal information provided to us.

This Privacy Policy outlines how we handle, store, and protect the personal information of users who interact with our services through various channels, including our website, mobile site, mobile application, and offline channels like customer service, call centers, and physical offices (collectively referred to as "Sales Channels").

By accessing or using our website or any other sales channel, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

Scope:

This Privacy Policy applies to individuals ("Users") who make bookings, inquire about travel services, or use any services offered by Journey Junction through our Sales Channels.

For the purpose of this Privacy Policy, "you" or "your" refers to the User, and "we," "us," or "our" refers to Journey Junction. "Website" refers to our online platforms, including websites, mobile sites, and mobile applications.

Third-Party Websites:

Our Privacy Policy does not apply to third-party websites linked to our website. Please review the privacy policies of any third-party sites you visit, as their data collection practices may differ from ours.

Users Outside India:

Please note that the personal data you provide to us may be processed in India or other jurisdictions where we or our service providers operate. By agreeing to this Privacy Policy, you consent to the processing of your personal information as outlined herein. The data protection laws in these jurisdictions may differ from those in your country of residence.

If you wish to withdraw your consent, please contact us at privacy@journey-junction.in However, if the processing of your data is necessary to fulfill your booking or service, withdrawing consent may prevent us from completing your transaction or providing the requested services.

Types of Information We Collect:

To provide our services, we collect the following types of personal information:

Registration Information: When you register on our website or mobile app, we collect details such as your name, gender, contact information (email, phone number), and other personal information that may include billing details and travel preferences.

Transactional Information: We collect data related to your transactions, including booking details, payment information, and other information necessary for processing your travel arrangements.

Other Information: We may collect additional data such as:

Your communication preferences, browsing history, and online behavior.

Travel companions’ details when you make bookings for others.

Travel documents such as passport details and visa information, particularly for international travel.

Identification documents (e.g., Aadhar card, passport) for verification and check-in purposes.

Health and Safety Data: Information like COVID-19 vaccination status, dietary preferences, medical conditions, or special accommodations required for your travel.

How We Use Your Personal Information:

We use the information collected for the following purposes:

Booking and Service Fulfillment: To process and confirm bookings, manage payment, and ensure the smooth execution of travel arrangements.

Customer Support: To provide customer service, including resolving queries, handling complaints, and offering assistance during your travels.

Marketing and Promotions: To send offers, promotions, and relevant travel information that may interest you, including discounts, newsletters, and personalized travel deals. You can opt out of marketing communications at any time.

Improving Services: To analyze user behavior and improve our website, services, and user experience, and to enhance our offerings.

Legal and Regulatory Compliance: To meet legal, regulatory, or contractual obligations, and to safeguard our business interests.

How We Share Your Information:

Service Providers: We may share your personal information with third-party service providers (e.g., airlines, hotels, transportation services) necessary for fulfilling your travel bookings.

Business Partners: We may share your data with affiliated companies, business partners, or vendors to offer additional services like travel insurance, credit card offers, and more.

Data Processors: We may share your personal information with trusted third-party companies that assist us with payment processing, data hosting, or other service functions.

Legal Compliance: We may disclose your personal information if required by law, court order, or government regulations or to protect our legal rights.

How Long We Retain Your Information:

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After that, we will either securely delete or anonymize your data.

Cookies and Session Data:

We use cookies to enhance your experience on our website and improve our services. Cookies are small files stored on your device that help us remember your preferences, improve navigation, and serve personalized content. You can manage cookie settings through your browser.

User Rights:

You have the right to access, correct, or delete your personal information, as well as to withdraw your consent to the processing of your data. You can contact us at privacy@journey-junction.in to exercise your rights or if you have any questions about our data practices.

Security Measures:

We take appropriate measures to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no method of electronic transmission or storage is completely secure.

If you have any questions or concerns regarding our privacy practices, please reach out to us at:

Journey Junction

Privacy Team

Email: privacy@journey-junction.in

Phone: +91 9870270224

This Privacy Policy may be updated from time to time, and we encourage you to review it periodically. By continuing to use our services, you agree to the updated terms of this Privacy Policy.

The UGC Collected by Journey Junction

Journey Junction collects various types of user-generated content (UGC), including:

Reviews and Ratings

Questions and Answers

Crowd-Sourced Data Collection (Poll Questions)

Each user who posts a review, rating, question, answer, or photograph will have a user profile. This profile will be visible to other users, allowing them to view details such as the number of trips taken, reviews written, questions asked and answered, and photographs posted.

Opting Out of Promotional Emails

From time to time, you may receive email updates from us about fare sales, special offers, new services, and other notable updates. If you prefer not to receive these emails, simply click the "unsubscribe" link or follow the instructions in any email message.

Permissions Required for Our Mobile Applications

When you install the Journey Junction app on your device, the following permissions will be requested to ensure the app functions effectively. Customization of these permissions is not available. The permissions required and their uses are outlined below:

Android Permissions:

Device & App History: To optimize your booking experience, we access information about your device (e.g., OS, network, hardware model, etc.).

Camera: For uploading profile pictures, sharing hotel reviews, or taking videos for video reviews.

Identity: To auto-fill your email ID and provide exclusive travel offers or wallet cash-backs.

Location: To provide location-specific deals and personalize your travel experience.

SMS: To autofill OTPs for transactions, ensuring a seamless booking process.

Phone: To facilitate calls to hotels, airlines, and customer support directly from the app.

Contacts: For social features like sharing travel plans and referring friends, as well as offering recommendations based on friends' past stays.

Photo/Media/Files: To save map data locally, improving map navigation and reducing data usage.

Wi-Fi Connection Information: To enhance performance, such as improved map details and quicker image loading.

Device ID & Call Information: Used to uniquely identify your device and pre-fill specific fields for a smooth booking process.

Calendar: To save travel plans to your calendar.

Bluetooth: To enable third-party services like vehicle locking and unlocking.

Video/Audio: For uploading video reviews and ensuring the clarity of uploaded audio.

Phone Number: To facilitate login, optimize booking, and prevent fraud.

IMEI/IMSI: To uniquely identify users and prevent fraud.

Subscription Information: To optimize app performance and provide offline services, such as train status.

SIM Serial Number: To authenticate mobile numbers for UPI registration.

iOS Permissions:

Notifications: To send exclusive deals, promotional offers, and updates about bookings and cancellations.

Contacts: For sharing and referring friends, and for recommendations based on friends' stays.

Location: For location-specific deals and personalized recommendations.

How We Protect Your Personal Information

All payments made on the Website are secured using TLS (Transport Layer Security) encryption, ensuring that your personal data is transmitted securely. The website employs stringent security measures to protect your information from loss, misuse, and unauthorized access.

Withdrawal of Consent and Permissions

You can withdraw consent to provide any personal information or permissions at any time. However, doing so may limit your access to the website and certain services. To withdraw consent, email us at privacy@journey-junction.in

Your Rights Regarding Personal Information

You can access, correct, or delete your personal information through your Journey Junction user account. If you do not have an account, you can contact us at privacy@journey-junction.in

Eligibility to Transact with Journey Junction

You must be at least 18 years of age to transact directly with Journey Junction and consent to the processing of your personal data.

Changes to the Privacy Policy

We may update our Privacy Policy from time to time to reflect legal, business, or customer requirements. We will notify users of any significant changes as needed.

If you have concerns about this Privacy Policy, please contact us via email at privacy@journey-junction.in Journey Junction will make every effort to respond to all inquiries.?Welcome to Journey Junction, your premier destination for personalised travel experiences. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before accessing or using our website.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://www. journey-junction.in/ ('Website'), including the related mobile site and mobile application (hereinafter referred to as 'Platform').

The Platform is owned by JOURNEY JUNCTION a Travel Agency, with its registered office at 1st Floor, 301 Extn-273, New Delhi South Center Main Market Road Masjid Moth Village ,New Delhi ,India (hereinafter referred to as ‘Platform Owner’, 'we', 'us', 'our')..

Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates..

For the purpose of these Terms of Use, wherever the context so requires ‘you’, 'your' or ‘user’ shall mean any natural or legal person who has agreed to become a user/buyer on the Platform..

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING..

The use of Platform and/or availing of our Services is subject to the following Terms of Use:

To access and use the Services, you agree to provide true, accurate and complete information

to us during and after registration, and you shall be responsible for all acts done through the

use of your registered account on the Platform..

Neither we nor any third parties provide any warranty or guarantee as to the accuracy,

timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law..

Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements..

The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics..

You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws..

You agree to pay us the charges associated with availing the Services..

You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or

forbidden by these Terms, or Indian or local laws that might apply to you.

You agree and acknowledge that website and the Services may contain links to other third

party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information..?

You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.

You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event..

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi and Delhi.

All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.?

Acceptance of Terms

By accessing or using Journey Junction's website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not access the website or use our services.

Account Registration

In order to access certain features of the website, such as booking tours and managing your travel details, you may be required to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate and complete information when creating your account.

Booking and Payments

All bookings made through Journey Junction are subject to availability and confirmation by us.

Prices for tours and travel services are subject to change without notice.

Payment for bookings must be made in full at the time of reservation.

We accept payment through secure online methods. By providing payment information, you authorize us to charge the specified amount for your booking.

Refunds, cancellations, and changes to bookings are subject to our Cancellation and Refund Policy.

User Conduct

You agree not to use Journey Junction's website or services for any unlawful purpose or in any way that violates these terms and conditions.

You are solely responsible for your interactions with other users of the website.

You agree not to disrupt or interfere with the security or accessibility of the website.

Participants are expected to adhere to the highest standards of conduct and behaviour during tours, including respecting local customs, laws, and cultural sensitivities.

Disruptive or inappropriate behaviour, including harassment, discrimination, or violence, will not be tolerated and may result in immediate termination of services without refund.

Participants are responsible for their own actions and are liable for any damages or losses incurred as a result of their misconduct.

Intellectual Property

The content, logos, and trademarks displayed on Journey Junction's website are owned by us or our licensors and are protected by copyright and other intellectual property laws.

You may not use, reproduce, or distribute any content from the website without our prior written consent.

Journey Junction reserves the right to take legal action against individuals or entities found to infringe upon its intellectual property rights.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information.

At Journey Junction ("we", "us", or "our"), we prioritize the protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information we collect from you when you use our website and services.

Information Collection:

Collection-We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship.and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email IDand/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be JOURNEY JUNCTION seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Use of Information:

Usage- We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us.

Information Sharing:

Sharing- We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Security Precautions:

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Data Security:

We employ reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

While we strive to maintain the security of your information, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Data Deletion and Retention:

You have an option to delete your account by visiting your profile and settings on our Platform , this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes

Your Rights:

You have the right to access, update, or delete your personal information at any time by contacting us.

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform

Consent:

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Changes to this Privacy Policy:

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.? We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@journey-junction.in

Limitation of Liability

Journey Junction and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the website or services.

Changes to Terms

Journey Junction reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.

User-generated Content

Users are solely responsible for the content they submit to the Journey Junction website, including reviews, comments, photos, and other materials.

Journey Junction does not endorse or guarantee the accuracy, reliability, or legality of user-generated content and reserves the right to remove or moderate content that violates community guidelines.

By submitting content to the Journey Junction website, users grant Journey Junction a non-exclusive, royalty-free, perpetual, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display the content worldwide.?

If you have any questions or concerns about these terms and conditions, please contact us at Info@journey-junction.in.

Domestic Tours

Journey Junction offers domestic tours within India to various destinations.

Domestic travellers acknowledge and accept that different states and regions within India may have different laws, regulations, and standards of conduct.

Travellers are responsible for ensuring compliance with the laws and regulations of the states and regions they visit during the tour.

Journey Junction shall not be liable for any loss, injury, damage, delay, or inconvenience sustained by travellers due to acts or omissions of third parties, including but not limited to hotels, agents, local authorities, and transportation providers.

Travellers are advised to obtain appropriate travel insurance covering medical expenses, trip cancellations, and other unforeseen circumstances.

Journey Junction reserves the right to modify tour itineraries, accommodations, and transportation arrangements as necessary due to unforeseen circumstances, including but not limited to natural disasters, political unrest, or safety concerns.

Travellers participating in domestic tours agree to abide by the terms and conditions of our domestic partners, including accommodations and transportation providers.

Journey Junction shall not be liable for any loss, injury, damage, delay, or inconvenience caused by the actions or omissions of travellers, including but not limited to non-compliance with local laws, negligence, or reckless behaviour.

Travellers agree to indemnify and hold harmless Journey Junction, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising out of or in connection with their participation in domestic tours.

International Tours

Journey Junction offers international tours to various destinations around the world.

Clients participating in international tours acknowledge and accept that different countries may have different laws, regulations, and standards of conduct.

Clients are responsible for ensuring compliance with the laws and regulations of the countries they visit during the tour.

Journey Junction shall not be liable for any loss, injury, damage, delay, or inconvenience sustained by clients due to acts or omissions of third parties, including but not limited to airlines, hotels, tour operators, agents and local authorities.

Clients are advised to obtain appropriate travel insurance covering medical expenses, trip cancellations, and other unforeseen circumstances.

Clients participating in international tours agree to abide by the terms and conditions of our international partners, including tour operators, accommodations, and transportation providers.

Journey Junction shall not be liable for any loss, injury, damage, delay, or inconvenience caused by the actions or omissions of clients, including but not limited to non-compliance with local laws, negligence, or reckless behaviour.

Clients agree to indemnify and hold harmless Journey Junction, its officers, partners, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising out of or in connection with their participation in international tours.

By using Journey Junction's website and services, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing Journey Junction for your travel needs.

Cancellation and Refund Policy:

Cancellation Requests

Cancellation requests must be submitted in writing via email to team@journey-junction.in or through the customer support contact details on the Journey Junction website.

Journey Junction reserves the right to accept or reject cancellation requests at its discretion.

Cancellations will only be considered if the request is made 1 days of placing the order.

Cancellation requests will be processed during our regular business hours, which are 5 working days of the week (Monday to Friday from 10:00 AM to 5:00 PM IST)

Requests received outside of regular business hours will be processed on the next business day.

Refund Eligibility

Refunds are subject to Journey Junction's cancellation policy and the terms and conditions specified in the booking agreement.

Journey Junction reserves the right to determine the eligibility of refunds based on the circumstances surrounding the cancellation.

Refunds may be issued for cancellations made within the specified cancellation period, as outlined in the booking confirmation.

Cancellation Fees:

Cancellation fees may apply depending on the timing of the cancellation and the type of booking.

Participants will be liable for any cancellation fees as stipulated by Journey Junction's policies.

Journey Junction retains the right to deduct applicable cancellation fees from the refund amount.

Cancellation Charges

If the Outbound Tour or Domestic Tour (within India) is cancelled for any reason what-so-ever, including cases of visa rejection or voluntary cancellation by the User the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:

45 days or more, prior to departure: Booking fees

Between 44 and 31 days of departure: 25% of Tour Cost

Between 30 and 15 days of departure: 50% of Tour Cost

Between 14 and 8 days of departure: 75% of Tour Cost

Within 7days prior to date of departure, or no-show for any reason what-so-ever: 100% of Tour Cost

Refund Processing

Refunds will be processed using the original payment method used for the booking within 25 working days.

In case of any refunds approved by JOURNEY JUNCTION, it will take 25 Working days for the refund to be processed to you.

Journey Junction reserves the right to deduct administrative fees or processing charges from the refund amount.

Processing times for refunds may vary depending on the payment method and financial institution.

Non-Refundable Deposits

Some bookings may require a non-refundable deposit at the time of booking.

Non-refundable deposits are forfeited in full in the event of cancellation, regardless of the reason for cancellation.

Force Majeure Events

In the event of unforeseen circumstances, including but not limited to natural disasters, political unrest, or safety concerns, Journey Junction reserves the right to cancel tours or modify itineraries.

Participants understand and accept that Journey Junction will not be liable for any losses or damages incurred as a result of force majeure events, including but not limited to cancellation fees, travel expenses, or inconvenience.

Travel Insurance

Participants are strongly encouraged to obtain comprehensive travel insurance to mitigate the risks associated with cancellations and unforeseen events.

Journey Junction is not responsible for any losses or expenses incurred by participants due to insufficient or lack of travel insurance coverage.

Exceptions

Exceptions to the cancellation and refund policy may be made on a case-by-case basis at the sole discretion of Journey Junction.

Participants with extenuating circumstances may submit a written request for consideration, which will be evaluated by Journey Junction on a case-by-case basis.

Changes to Booking:

Journey Junction provides flexibility for participants to request changes to their booking, including adjustments to travel dates, itinerary modifications, or accommodation preferences, subject to availability.

Participants must submit change requests in writing via email to team@journey-junction.in or through the customer support portal on the Journey Junction website.

Journey Junction reserves the right to assess change requests based on availability and operational feasibility, with the primary goal of enhancing the participant's travel experience.

Participants are responsible for any additional costs or fees associated with changes to their booking, including but not limited to accommodation upgrades, transportation adjustments, or administrative charges.

Journey Junction strives to accommodate change requests promptly and efficiently, ensuring a seamless and enjoyable travel experience for participants.

While Journey Junction endeavours to fulfil all change requests, participants acknowledge and accept that changes may be subject to availability and operational constraints.

Participants understand and agree that Journey Junction shall not be liable for any losses, damages, or inconveniences arising from changes to their booking, and waive any claims against the company in this regard.

By implementing this cancellation and refund policy, Journey Junction aims to protect its interests while maintaining transparency and fairness in its dealings with participants.

Privacy Policy

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