Welcome to Journey Junction, your premier destination for personalised travel experiences. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before accessing or using our website.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://www. journey-junction.in/ ('Website'), including the related mobile site and mobile application (hereinafter referred to as 'Platform').

The Platform is owned by JOURNEY JUNCTION a Travel Agency, with its registered office at 1st Floor, 301 Extn-273, New Delhi South Center Main Market Road Masjid Moth Village, New Delhi, India (hereinafter referred to as ‘Platform Owner’, 'we', 'us', 'our')..

Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, you shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

For the purpose of these Terms of Use, wherever the context so requires ‘you’, 'your' or ‘user’ shall mean any natural or legal person who has agreed to become a user/buyer on the platform.

 Accessing, browsing or otherwise using the platform indicates your agreement to all the terms and conditions under these terms of use, so please read the terms of use carefully before proceeding.

The use of Platform and/or availing of our Services is subject to the following Terms of Use:

1.     To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.

2.     Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3.     Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.

4.     The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents include and is not limited to the design, layout, look and graphics.

5.     You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.

6.     You agree to pay us the charges associated with availing the Services.

7.     You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or

8.     forbidden by these Terms, or Indian or local laws that might apply to you.

9.     You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information.

10.  You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.

11.  You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

12.  Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

13.  These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

14.  All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi and Delhi.

15.  All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.?

Acceptance of Terms

1.     By accessing or using Journey Junction's website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not access the website or use our services.

Account Registration

1.     In order to access certain features of the website, such as booking tours and managing your travel details, you may be required to create an account.

2.     You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.     You agree to provide accurate and complete information when creating your account.

Booking and Payments

1.     All bookings made through Journey Junction are subject to availability and confirmation by us.

2.     Prices for tours and travel services are subject to change without notice.

3.     Payment for bookings must be made in full at the time of reservation.

4.     We accept payment through secure online methods. By providing payment information, you authorize us to charge the specified amount for your booking.

5.     Refunds, cancellations, and changes to bookings are subject to our Cancellation and Refund Policy.

User Conduct

1.     You agree not to use Journey Junction's website or services for any unlawful purpose or in any way that violates these terms and conditions.

2.     You are solely responsible for your interactions with other users of the website.

3.     You agree not to disrupt or interfere with the security or accessibility of the website.

4.     Participants are expected to adhere to the highest standards of conduct and behaviour during tours, including respecting local customs, laws, and cultural sensitivities.

5.     Disruptive or inappropriate behaviour, including harassment, discrimination, or violence, will not be tolerated and may result in immediate termination of services without refund.

6.     Participants are responsible for their own actions and are liable for any damages or losses incurred as a result of their misconduct.

Intellectual Property

1.     The content, logos, and trademarks displayed on Journey Junction's website are owned by us or our licensors and are protected by copyright and other intellectual property laws.

2.     You may not use, reproduce, or distribute any content from the website without our prior written consent.

3.     Journey Junction reserves the right to take legal action against individuals or entities found to infringe upon its intellectual property rights.

Cancellation and Refund Policy:

Cancellation Requests

Cancellation requests must be submitted in writing via email to team@journey-junction.in or through the customer support contact details on the Journey Junction website.

1.     Journey Junction reserves the right to accept or reject cancellation requests at its discretion.

2.     Cancellations will only be considered if the request is made 1 days of placing the order.

3.     Cancellation requests will be processed during our regular business hours, which are 5 working days of the week (Monday to Friday from 10:00 AM to 5:00 PM IST)

4.     Requests received outside of regular business hours will be processed on the next business day.

Refund Eligibility

1.     Refunds are subject to Journey Junction's cancellation policy and the terms and conditions specified in the booking agreement.

2.     Journey Junction reserves the right to determine the eligibility of refunds based on the circumstances surrounding the cancellation.

3.     Refunds may be issued for cancellations made within the specified cancellation period, as outlined in the booking confirmation.

Cancellation Fees:

1.     Cancellation fees may apply depending on the timing of the cancellation and the type of booking.

2.     Participants will be liable for any cancellation fees as stipulated by Journey Junction's policies.

3.     Journey Junction retains the right to deduct applicable cancellation fees from the refund amount.

Cancellation Charges

1.     If the Outbound Tour or Domestic Tour (within India) is cancelled for any reason what-so-ever, including cases of visa rejection or voluntary cancellation by the User the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:

45 days or more, prior to departure: Booking fees

Between 44 and 31 days of departure: 25% of Tour Cost

Between 30 and 15 days of departure: 50% of Tour Cost

Between 14 and 8 days of departure: 75% of Tour Cost

Within 7days prior to date of departure, or no-show for any reason what-so-ever: 100% of Tour Cost

Refund Processing

1.     Refunds will be processed using the original payment method used for the booking within 25 working days.

2.     In case of any refunds approved by JOURNEY JUNCTION, it will take 25 Working days for the refund to be processed to you.

3.     Journey Junction reserves the right to deduct administrative fees or processing charges from the refund amount.

4.     Processing times for refunds may vary depending on the payment method and financial institution.

Non-Refundable Deposits

1.     Some bookings may require a non-refundable deposit at the time of booking.

2.     Non-refundable deposits are forfeited in full in the event of cancellation, regardless of the reason for cancellation.

Force Majeure Events

1.     In the event of unforeseen circumstances, including but not limited to natural disasters, political unrest, or safety concerns, Journey Junction reserves the right to cancel tours or modify itineraries.

2.     Participants understand and accept that Journey Junction will not be liable for any losses or damages incurred as a result of force majeure events, including but not limited to cancellation fees, travel expenses, or inconvenience.

Travel Insurance

1.     Participants are strongly encouraged to obtain comprehensive travel insurance to mitigate the risks associated with cancellations and unforeseen events.

2.     Journey Junction is not responsible for any losses or expenses incurred by participants due to insufficient or lack of travel insurance coverage.

Exceptions

Exceptions to the cancellation and refund policy may be made on a case-by-case basis at the sole discretion of Journey Junction.

1.     Participants with extenuating circumstances may submit a written request for consideration, which will be evaluated by Journey Junction on a case-by-case basis.

Changes to Booking:

Journey Junction provides flexibility for participants to request changes to their booking, including adjustments to travel dates, itinerary modifications, or accommodation preferences, subject to availability.

1.     Participants must submit change requests in writing via email to team@journey-junction.in or through the customer support portal on the Journey Junction website.

2.     Journey Junction reserves the right to assess change requests based on availability and operational feasibility, with the primary goal of enhancing the participant's travel experience.

3.     Participants are responsible for any additional costs or fees associated with changes to their booking, including but not limited to accommodation upgrades, transportation adjustments, or administrative charges.

4.     Journey Junction strives to accommodate change requests promptly and efficiently, ensuring a seamless and enjoyable travel experience for participants.

5.     While Journey Junction endeavours to fulfil all change requests, participants acknowledge and accept that changes may be subject to availability and operational constraints.

6.     Participants understand and agree that Journey Junction shall not be liable for any losses, damages, or inconveniences arising from changes to their booking, and waive any claims against the company in this regard.

7.     By implementing this cancellation and refund policy, Journey Junction aims to protect its interests while maintaining transparency and fairness in its dealings with participants.